Privacy Policy

Last Updated: September 1, 2023

At Ostraya Kapusta Tours, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out forms on our website (such as our contact or booking forms)
• Subscribe to our newsletter
• Request information about our services
• Participate in surveys or promotions
• Provide feedback or contact us

The personal information we may collect includes:

• Full name
• Email address
• Phone number
• Mailing address
• Billing information
• Travel preferences and requirements
• Special dietary needs or health considerations relevant to your tour
• Passport details for international tours (when necessary for bookings)

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type
• Operating system
• Referring website
• Pages viewed
• Dates/times of website visits
• Other technical information about your device

Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. These technologies help us analyze website traffic, customize content, and improve your experience. Please see our Cookie Policy for more information on how we use cookies and how you can control them.

2. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, operate, and maintain our services
• Process and fulfill tour bookings and requests
• Communicate with you about bookings, inquiries, or changes to our services
• Send you marketing and promotional communications (if you have opted in)
• Personalize your experience and deliver content relevant to your interests
• Respond to your comments, questions, and requests
• Monitor and analyze usage patterns, trends, and preferences
• Develop new products, services, and features
• Enhance, improve, or modify our services
• Detect, prevent, and address technical issues or fraudulent activities
• Comply with legal obligations

3. Legal Basis for Processing (EU/UK Residents)

If you are a resident of the European Union or United Kingdom, we collect and process your personal information under the following lawful bases:

• Consent: We process your information based on your explicit consent, such as when you opt in to receive marketing communications.
• Contract: We process your information as necessary to fulfill a contract with you, such as when you book a tour.
• Legitimate Interests: We process your information for our legitimate business interests, such as improving our services, preventing fraud, and ensuring the security of our website.
• Legal Obligation: We process your information as necessary to comply with applicable laws and regulations.

4. Disclosure of Your Information

We may share your personal information with:

• Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services on our behalf, such as payment processors, accommodation providers, transportation companies, and IT support services.
• Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions relevant to our tours.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court order, government request).
• Business Transfers: We may share or transfer your information in connection with a merger, acquisition, reorganization, sale of assets, or bankruptcy.
• With Your Consent: We may disclose your information for any other purpose with your consent.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you
• Whether there is a legal obligation to which we are subject
• Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations)

6. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You have the right to request copies of your personal information.
• Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Erasure: You have the right to request that we erase your personal information, under certain conditions.
• Restriction: You have the right to request that we restrict the processing of your personal information, under certain conditions.
• Object: You have the right to object to our processing of your personal information, under certain conditions.
• Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

If you wish to exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

8. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside Australia and choose to provide information to us, please note that we transfer the information to Australia and process it there. Your submission of such information represents your agreement to that transfer.

When we transfer personal information from the European Economic Area (EEA), United Kingdom, or Switzerland to Australia or other countries which have not been deemed to provide an adequate level of protection, we use appropriate safeguards such as standard contractual clauses approved by the European Commission to protect your personal information.

9. Marketing Communications

You may opt out of receiving marketing communications from us by following the unsubscribe instructions included in our marketing emails or by contacting us directly. Even if you opt out of marketing communications, we may still contact you regarding your account, bookings, transactions, or for other operational purposes.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information as quickly as possible. If you believe we have collected personal information from a child under 16, please contact us immediately.

11. Links to Other Websites

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: [email protected]
• By phone: +61 8 8223 5791
• By mail: 26 Sturt Street, Adelaide, SA 5000, Australia